The state bodies of Turkmenistan are switching to providing citizens with electronic public services via the Internet: the law “On Electronic Government” has come into force in the country. The new law establishes the procedure for the activities of e-government and regulates relations arising in this area.
In particular, according to the law, e-government is a system of organizational and legal measures and technical means aimed at ensuring the activities of state bodies for the provision of electronic public services to individuals and (or) legal entities through the use of information and communication technologies, as well as a system of interdepartmental electronic information exchange.
The e-government infrastructure consists of state databases, a system of interdepartmental electronic interaction, information systems and information bases of state bodies, official websites of state bodies, the Unified Portal of State Services.
The main tasks of e-government are to ensure the efficiency, efficiency and transparency of the activities of state bodies, strengthening their responsibility and executive discipline, creating additional mechanisms for providing feedback from the population and business entities.
Also among the tasks of e-government is the formation of databases of state bodies, the Unified Portal of Public Services and the Unified State Register of Electronic Public Services.
In addition, the responsibilities of e-government include the introduction of a multidisciplinary “One Window” system into public administration in the implementation of relations with the population, the transfer of business entities to the use of electronic document management, including in the processes of submitting statistical reporting, customs clearance, issuing licenses, permits, certificates etc.
The main principles of e-government activity are openness and transparency of the activities of state bodies, equal access of applicants to electronic public services, ensuring information security and equal rights of applicants for electronic public services.
By law, the applicant has the right to receive electronic public services in a timely manner, appeal against decisions of state bodies providing electronic public services, actions (inaction) of their officials in higher authorities or in court, participate in assessing the quality of electronic public services by voting, sending proposals or filling out relevant survey forms, etc. The law also obliges state bodies providing electronic public services to take measures to improve the quality of their provision, taking into account the results of the assessment.
In particular, government agencies are instructed to regularly improve the procedure for providing electronic services by eliminating redundant administrative procedures, reducing the number of documents provided by applicants, and reducing the time for rendering services.